Frequently Asked Questions
Everything you need to know about shopping with Lexazi.
Shipping
How long does shipping take?
Standard shipping takes 2-5 business days within the US. Processing time is 1-2 business days.
Do you offer free shipping?
Yes! Free standard shipping on all orders over $75.
Do you ship internationally?
We currently ship within the US. International shipping coming soon — join our newsletter to be the first to know.
How do I track my order?
You'll receive a tracking link via email once your order ships. You can also track your order from the My Account page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Can I return swimwear?
Yes, swimwear can be returned as long as the hygiene liner is intact and the item is unworn.
Can I cancel my order?
Orders can be cancelled within 2 hours of placing them. After that, we begin processing and are unable to cancel. Contact us immediately if you need to make a change.
Sizing & Fit
How do I find my size?
Check our Size Guide for detailed measurements. Most of our pieces run true to size.
What sizes do you carry?
We carry sizes XS through XXL, plus One Size items. We're working on expanding our size range.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Afterpay (buy now, pay later).
Is my payment information secure?
Absolutely. All transactions are encrypted with SSL technology. We never store your payment details.
My item arrived damaged, what do I do?
We're sorry to hear that! Please contact us with photos of the damage and we'll resolve it immediately — either a replacement or full refund.
Still have questions?
Contact Us